In order to process a return or an exchange, please contact us for a return authorization.
We accepts returns and exchanges within 7 DAYS of delivery. The returned items must be received in new, unused condition, as it was delivered to you.
RETURNS & EXCHANGES
We offer easy returns on all orders. To return an item, please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging.
RETURN PICKUP
Return Pickup takes 7-10 days as we have to raise the request with our aggregator and then it get assigned to courier partner. As return pickup are done without any packing or paper from customer and courier company has to arrange that packaging of product. This responsibility then lies with courier company to send that package back to us with safety. This procedure takes time and for some Location Return Pickup are not available. You can check the list of PIN Code where return pickup are available on below link.
Link of PIN Code list for Return Pickup.
We always suggest our buyer to send the goods by local courier to our warehouse.
Courier Charges of Return Package by Customer.
If Return is due to following Reason, Courier Charges will be Reimburse by Jaibros.com
1. Wrong / Defective / Faulty Product sent by Jaibros.com
If Return is due to following Reason, Buyer will bear courier charges.
1. Wrong Product ordered.
2. No Longer Needed.
3. Extra Qty ordered.
4. Duplicate Order.
To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.
REFUNDS
Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at hello@jaibros.com
INVALID REASONS
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Jaibros®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
CANCELLATIONS
In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.